The following instructions assume you have not yet installed real mode CD-ROM drivers on your computer. If you have already installed real mode drivers, skip to the section below labeled Invoking real mode drivers in Safe Mode. You will need a Windows 98 startup disk. This is a disk containing the necessary files to start Windows with a command prompt. The Windows 95 startup disk does not by default contain these real mode drivers, so you must use a Windows 98 startup disk or modify a Windows 95 startup disk.
For information about modifying a Windows 95 startup disk, see article in Microsoft's knowledge base. Search Microsoft Support. It appears the drivers are missing; anybody out there know where to get hold of the correct Windows ME drivers for this device?
Or if this isn't the problem, what is? I suggest running the Dell diagnostic test on the drive. This will tell you if there is a hardware issue with the drive. Then, you may want to try to repair the Windows installation to see if this will add the drivers needed. As a last resort, you can try reinstalling the operating system, after your data is backed up. It's specifically Windows ME that is not recognising the drive.
It's been suggested that this is because the chipset drivers for the Latitude CPt were not installed when Windows was upgraded to ME. This would mean the CD-ROM controller isn't active, which would explain why the device isn't appearing anywhere within windows.
Inspection of the technical specifications indicates that I have the Intel Mobile BX AGP or PCI chipset, however I can't find driver files for this specific chipset anywhere on the Dell site though there are driver files for plenty of other chipsets. Reset the machine and when the Dell logo appears on the screen, press and release [ F2 ] several times until you are in the BIOS.
Press the right arrow key to go to the BOOT menu or hold [ Alt ] and [ P ] simultaneously to progress to the second page. How to run the Dell diagnostic test knowledge base article. The drivers for your drive should actually be included in the operating system, especially Windows XP. You might look for drivers at either the Dell web site or the vendor's web site.
It's Windows Millennium Edition that has the problem. I appreciate that the drivers for the CD ROM are already part of windows, but it appears that the drivers for the CD ROM controller are not, as my understanding is that this is part of the chipset. Any idea where I can get those chipset drivers?
If the drivers are not on the Windows CD, or on the Dell download site you may want to try visiting the drive vendor's web site. Um, the drive was manufactured by Dell so far as I can tell. There's no indication anywhere on it of any other manufacturer, and Dell is written on it in several places.
The vendor for the system was also Dell. I haven't been able to find drivers anywhere on the Dell site, which is why I posted originally. If you are not using Internet Explorer, copy the files from the appropriate location to the root directory of a clean diskette, and use this SDMS driver diskette during installation. MPD driver, locate the files in this directory:. If you are using Internet Explorer, use one of the following methods:.
New System Installation. Follow these instructions when initially upgrading to Windows 95 or Windows Windows automatically adds the driver s to the registry and copies the driver s to the appropriate directories. For these adapters, the bundled driver is automatically installed during Windows Setup.
Start the Windows 95 or Windows 98 Setup according to the Microsoft instructions. Setup enters the hardware detection phase after a system reboot. The Setting up Hardware message box appears. The installation completes, but real-mode disk drivers are used. See Verifying Correct Driver Installation. A System Settings Change dialog box appears. Remove the diskette from the drive and click Yes to restart the computer. At this point, Windows Setup has completed, and the new driver is operational.
To verify this, see the section Verifying Correct Driver Installation. Note: These instructions for Windows 98 are similar to the installation instructions for Windows Me. Although some differences exist with a new system installation for Windows Me, an experienced user should be able to follow the prompts as they appear.
LSI Logic recommends that you also refer to the Microsoft documentation that is included with the Windows Me operating system. These instructions indicate where specific information applies to Windows 95 or Windows Unless noted, the instructions apply to both operating systems. Please review the steps below before beginning the installation. Boot Windows 95 or Windows Click Start. Double click on the System icon.
Click on the Device Manager tab. Note: In certain versions of Windows 95, the version of the active driver is displayed as not available due to an operating system issue. This problem has been corrected in later versions of Windows MPD file under the Version tab. The Update Device Driver Wizard starts and provides several windows with choices.
Follow the steps below to correctly install the device driver for Windows Click on the Finish button. When the installation has completed, the System Settings Change dialog box appears. At this point, the new driver is operational. Note : These instructions for Windows 98 are similar to the installation instructions for upgrading your SDMS drivers onto an existing Windows Me system.
Although some differences exist when upgrading your drivers on Windows Me, an experienced user should be able to follow the prompts as they appear.
You can check this by using the Verifying Correct Driver Installation instructions below. Boot Windows. Either double click on the Other entry, or click once on the plus sign to the left of it.
Click on the Properties button. Click on the Driver button. A message should state that no drivers are installed for this device. Click on the Change Driver.. Click on the Have Disk button in the Select Device dialog box. If using drive B: , you must select it from the pick list. Click OK. The Driver tab is updated to display the new driver files. Click OK to install these driver files. Do not click on the Change Driver The driver files are copied, and a new driver database is built.
The System Settings Change dialog box appears. Ignore the message saying to turn off your computer and change hardware settings. Remove the diskette from the drive and click Yes to shut down the computer. Press Ctrl-Alt-Del or the system reset button to restart the system. To verify this, see the section "Verifying Correct Driver Installation". Verifying Correct Driver Installation. MPD drivers, verify the proper operation of the driver s. Double click on the My Computer icon.
Click on the Start button. Check that no host adapter appears with a yellow or red symbol under the SCSI controller's entry. If there is, continue with the steps below to help determine the problem.
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